FAQs

 

1. How can I contact you?

You can reach us via email at neatrimusa@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We ensure that all items are dispatched from reputable sources to maintain quality and efficiency.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please contact us to initiate the process.

4. What is the process for returning an item?

To return an item, please contact us at neatrimusa@gmail.com. We will provide you with the necessary instructions to complete your return.

5. Are there any items that cannot be returned?

Certain items, such as personal care goods and perishable items, cannot be returned. Please refer to our return policy for a complete list of non-returnable items.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but please allow additional time for your bank or credit card company to post the refund.

7. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at neatrimusa@gmail.com so we can evaluate the issue and resolve it promptly.

8. Can I exchange an item?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

9. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.

10. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.